Delivery Information


Please select the currency option based on your chosen delivery destination. (Top right of Home page.) 

.    All orders to be delivered in the USA, please select USD;
.    All orders to be delivered in the UK, please select GBP;
.    All orders to be delivered in France/Europe, please select EUR.

Delivery Options and Charges

All L’Artisan Parfumeur orders are delivered by courier. A signature is required upon delivery.

UK Mainland

Delivery is by courier and a signature is preferable, although you can opt to have your package left in a secure location or with a neighbour in your absence. Please indicate any specific directions or instructions when completing your order.

Standard delivery £7.50
Normally delivered within 3-5 working days (9:00-17:00 Monday-Friday)
Orders made on a weekend or UK public holiday will be processed on the next working day.
NB: For deliveries to the United Kingdom, please make sure you have selected the sterling payment function by clicking on ‘GBP’ at the top bar of any page (or the Home page).

UK Non-mainland

Postcodes prefixed with BT, GY, IM, HS, ZE, and TR21-25: Please add 2 working days to the delivery time (9.00 – 17.00 Monday-Friday).

Unfortunately we can't deliver to Jersey and Guernsey.

United States

.    Standard delivery (US) $US11. Please allow 4-6 working days for delivery.
.    Second Day (US) $US29 Delivered within two working days.

For reduced shipping rates for multiple recipients’ orders; please call +1 212 373 4750 for details.
If you have any questions about your order, please give us a call at +1 888 450 7578 or email us at
Our mission is to process all orders within 24 hours of receipt Monday through Friday 9.30am to 1.30pm. We ship Monday through Friday excluding holidays. If we encounter any problems processing or shipping your order you will be contacted within two business days.
L’Artisan Parfumeur reserves the right to hold any order for a security review. If your order is affected you will be notified within two business days. For your protection, we require extra credit card verification for orders over $1000. Please call for more information. You can also visit our Customer services section here for more detailed information on our shipping and return policies.
NB: For deliveries to the USA, please make sure you have selected the Dollar payment function by clicking on the $ sign at the top bar of this page.

Europe (excluding United Kingdom)

Standard delivery €7.50. Normally delivered within 5 working days however some countries will have a longer timeframe. If this applies to your order we will contact you with an estimated delivery date. (09.00 – 17.00 Monday-Friday.) 
NB: For deliveries to Europe, please make sure you have selected the Euro payment function by clicking on ‘EUR’ at the top bar of this page (or on the Home page).
Delivery is done to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland.

REFUND AND RETURN POLICY

Money Back Guarantee

 
If you don't fall in love with your online purchase, just give the product back to us within 60 days of the date of purchase, with the documents set out below, and we’ll refund the returned product free of charge.

 Please note:

  • the money back guarantee is open only to customers purchasing products from us for personal use (not resale) and for deliveries to addressed in Europe
  • it only applies to online purchases made via our website
  •  no bulk, automated or third-party claims will be accepted;
  • one return per person per product;
  • the refund will be for the retail price of the returned product shown on the verified dispatch note plus postage at standard delivery rate; and
  • the refund will be credited to the debit or credit card used to purchase the product and no cash will be given.
  • Returns within the EU are free of charge.


If you have any questions about this money back guarantee, you can contact us by calling +44 (0) 203 0406 120 or by emailing and we will be happy to help.


Europe Online Returns


If you’ve purchased your product online for delivery to an address anywhere in Europe, please contact us by calling +44 (0) 203 0406 120 or by emailing . Our Customer Service will provide you with a free return label for you to post it back to us.


We recommend that you obtain a proof of postage when posting your return. No liability will be accepted for products lost, undelivered or damaged in the post.


This money back guarantee does not affect your legal rights or your rights in relation to faulty or misdescribed products.


US ONLINE RETURNS


If you’ve purchased your product online, please return using our address shown below and enclose a copy of your original invoice:

We recommend that you obtain a proof of purchase when posting your return

L'Artisan Parfumeur 

Attn: Customer Service

c/o CDL Logistics, LLC

23 Roosevelt Avenue

Suite 12

Somerset NJ 08873

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact us and we will be pleased to assist you. Please refer to our ‘Contact Us’ page for details.

General Exchange Policy

Most goods may be returned for exchange or a credit note but only if they are returned in their original condition within 28 days with proof of purchase. However, this is subject to the restrictions and conditions below.

Sale Items

Goods purchased as sale items or special purchases may be exchanged or refunded with a credit note only if they are returned in their original condition during the same sale period with proof of purchase. This is always subject to the discretion of L’Artisan Parfumeur.

Special Orders

Specially ordered products cannot be returned unless faulty.
Your statutory rights are not affected by the L’Artisan Parfumeur Returns Policy.