1 IMPORTANT NOTICE
1.1 This is the Privacy Notice of L’Artisan Parfumeur S.A.R.L. We are a limited liability company entered in the Paris Commercial Register under no. B 351 855 622, and with a registered office located at 1, rue Charles Tellier, Zone Industrielle de Beaulieu, 28000 Chartres. Our VAT number is FR67 805372653, and our SIREN number is 351855622 00335.
1.2 This Privacy Notice that is legally required and lists your rights in relation to your personal data.
1.3 We take our data protection responsibilities very seriously and we comply with all applicable Data Protection Legislation. For the purposes of this Privacy Notice, ‘Data Protection Legislation’ means the French “Loi Informatique et Libertés” dated January 6, 1978 as such legislation may be amended and/or any regulation that would replace it; the Data Protection Act 1998 (‘DPA’) and all related regulations in force from time to time; or (ii) in particular, with effect from 25 May 2018, the EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (‘GDPR’).
1.4 This Privacy Notice relates to personal information identifying you. We refer to this information throughout this Privacy Notice as ‘personal data’ and section 2 sets out further detail of what this includes.
1.5 Please read this Privacy Notice to understand how we may use your personal data.
1.6 This Privacy Notice may vary from time to time so please check it regularly. These terms were most recently updated on 23 March 2018.
2 THE PERSONAL DATA WE COLLECT ON YOU
We may collect the following personal data about you:
2.1 personal data you provide to us via our site, including information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site and when you make purchases from our site. For example:
2.1.1 your name and title;
2.1.2 your billing and delivery postal address, phone, fax and email addresses;
2.1.3 your gender (although this is not mandatory);
2.1.4 where you have registered with us, your user name and password; and
2.1.5 how you heard about us.
2.2 personal data you provide when you enter a competition or promotion sponsored by us, and/or when you report a problem with our site;
2.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
2.4 details of transactions you carry out through our site and of the fulfilment of your orders;
2.5 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
2.6 information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual;
2.8 personal data you provide when you request our marketing material or email newsletter or submit a query to us or which is collected via social media;
2.9 personal data you provide when using interactive features of our site; and
2.10 personal data you provide when apply for a job advertised or submit a speculative job application and/or your CV.
2.11 Personal data related to a child below the age of 16 years might be lawfully collected and processed only if and to the extent that consent is given or authorized by the holder of parental responsibility over the child.
2.12 You must communicate to us any changes to personal data in order to ensure that the information contained in our files is, at all times, up-to-date and accurate. You are responsible, in all cases, for the accuracy of the personal data provided, and we reserve the right to suspend or interrupt the provision of the requested services should you provide inaccurate personal data, without prejudice to any action allowed by law.
3 KEY INFORMATION ABOUT YOUR PERSONAL DATA
3.1 Data controller and contact details
3.1.1 For the purposes of the Data Protection Legislation, we are the controller of the personal data you provide to us (in the DPA this is referred to as a “data controller”) and as a controller we use (or ‘process’) the personal data we hold on you in accordance with this Privacy Notice.
3.1.2 If you have a concern or question regarding your privacy, you can contact our Data Protection Officer by emailing
3.2 Legal grounds for processing
3.2.1 We collect and process your personal data for a variety of different purposes which are set out in further detail below.
3.2.2 In some cases, we will ask for your consent in order that we can process your personal data (please refer to section 3.3 below).
3.2.3 However, in certain circumstances Data Protection Legislation allows us to process your personal data, without needing to obtain your consent (please refer to section 3.5 below).
3.2.4 In any case, as data controller, we acknowledge having implemented appropriate technical and organisational measures to ensure and to be able to demonstrate that processing is performed in accordance with the Data Protection Legislation and to prevent personal data from alteration, loss and/or unauthorized access.
3.3 How we use your personal data – matters which require your consent
3.3.1 Personal data provided by you will not be communicated or transferred to third parties without your prior consent, and this consent may be revoked at any time by contacting us at . However personal data provided by you may be transferred to our group companies for the same purposes as those cited in section 3.5 below.
3.3.2 We may ask for your consent to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which we think may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
3.3.3 We may ask for your consent to group companies including Puig SL to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
3.3.4 We may ask for your consent to allow third parties to contact you by telephone, SMS, post and/or email about other third party offers, products, promotions, developments or services which may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
3.3.6 Where we ask for your consent to process your personal data, you are free to withdraw any consent you may give (see section 3.4below).
3.4 Withdrawing your consent
3.4.1 You may at any time withdraw the consent you give to our processing your personal data for those purposes set out in section 3.3 above by contacting us at
3.4.2 You are also entitled to object to any other processing of your personal data we carry out where we do so in accordance with our own legitimate interests, a list of which is set out in section 3.5 (please also see section 4.5 below for a list of your rights in this respect). Please note, however, that where you do withdraw your consent or otherwise object to our processing of your personal data then this may impact on our ability to provide you with goods and services or (in the case of cookies) affect the functionality of our site.
3.4.3 If you want to stop receiving future marketing messages and materials at any time, you can do so alternatively by clicking the 'unsubscribe' link which is included in all of our email marketing messages.
3.5 How we use your personal data – where your consent is not obtained
3.5.1 In some instances we may not obtain your consent to our processing of your personal data and instead we can rely on another lawful basis in order to do so. These lawful bases are described in the table below, along with the linked purposes for which we will process your personal data:
How we use your personal data
The legal basis on which we can do this (this is what the law allows)
In order to perform our contractual obligations to you. This would include our fulfilling orders you have placed for goods or services, providing you with the goods or services you have elected to receive, contacting you in relation to any issues with your order or where we need to provide your personal data to our service providers (e.g. our courier company), or to operate our site.
Please note that when we do need to use certain of your personal data in order to fulfil our contractual obligation to you, if you do not provide it then we may not be able to perform the contract to the level you expect or at all. Please refer to our Terms and Conditions of Sale for further details.
The processing is necessary for the performance of a contract which you have entered into, or where you request us to process your data prior to entering into a contract
In order to comply with our own legal obligations or to assist in an investigation (e.g. from the police).
The processing is necessary for compliance with a legal obligation to which we are subject
In order to use your personal data to operate our business and that of our group companies (including Puig S.L.), provided that the appropriate consent has been given, but otherwise than in performing our contractual obligations to you. These would be our and our group companies’ ‘legitimate interests’ for the purposes of Data Protection Legislation and are as follows:
(i) notifying winners of online competitions;
(ii) sending you surveys in connection with our goods and services;
(iii)to send you important notices such as communications about changes to our terms and conditions and policies;
(iv) to assist in the investigation of suspected illegal or wrongful activity. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
(v) to deal with any misuse of our site;
(vi) to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services our ours which we think may be of interest to you and for other marketing purposes. Please make it clear when you provide personal data to us, should you not wish to receive such information to send you information you have requested;
(vii) to deal with your enquiries;
(viii) to allow you to participate in interactive features of our service, when you choose to do so;
(ix) where you have submitted a job application we may for a reasonable period keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities;
(x) to develop, deliver and improve our goods or services;
(xi) to help us develop our site to be more useful to you;
(xii) for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes;
(xiii) to protect and defend our rights or property or those of our customers or others;
(xiv) to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers; and
(xv) order to enforce or apply our site’s Terms of Website Use or Terms and Conditions of Sale and other agreements with third parties.
Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is child
3.5.2 We will do our best to inform you when we carry out any of the above activities, but it may be that we are unable to do so in each case. Use of first party data (cookie data) to anonymously record that a user has clicked on a Rakuten Advertising link, referring the user to our website. This information is collected in order to enable us to pay a commission to Rakuten Advertising and its affiliates for any sales they may drive on our site. For more information about how to opt-out of Rakuten Marketing cookie, click here.
(i) in order to enforce or apply our site’s Terms of Website Use or Terms and Conditions of Sale and other agreements with third parties.
3.6 Who receives the personal data you provide to us
3.6.1 We will share your personal data with the following recipients:
(a) Exponea in relation to our marketing email communications with our customers;
(b) Rakuten Marketing for our affiliate programme which allows us to see anonymously which website you came from right before you visited our site;
(c) Opayo – and PayPal – to process payments made on our site;
(d) Winparf in relation to point of sale;
(e) Falcon Social in relation to social media marketing with our customers;
(f) DSV Panalpina A/S, CDL Logistics and UPS in relation to order fulfilment and delivery services;
(g) iShop in relation to online transactional services;
(h) Facebook in relation to our social customer audience segments;
(i) SAP for finance and logistical purposes;
(j) Puig S.L. for management of Group Company data; and
(k) Borderfree Inc. in relation to us orders international shipping (selected countries)
(l) Hero in relation to our clienteling app to connect with stores
However, we do not forward personal data to these third parties for any promotional purposes by those companies.
3.6.2 In addition, we may disclose the personal data you provide to us to our group companies or any third-party data processors other than those listed above who may process data on our behalf for the purposes set out in section 3.5 above. Where processing of your personal data is to be carried out on our behalf by a processor, we undertake to use only processors providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the Data Protection Legislation and ensure the protection of your rights related to your personal data.
3.7 Transfers of your personal data to other countries
3.7.1 The personal data we collect from you is currently held within the European Economic Area (‘EEA’). However, it is possible that in the future such personal data may be transferred, stored and/or processed outside the EEA.
3.7.2 By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the EEA. However, we will take reasonable steps to ensure that your data is given equivalent protection in accordance with the Data Protection Legislation, in particular by implementing adequate contractual conditions in our agreements with business partners dealing with transfer of personal data to ensure that personal data are processed according to our instructions, and in such a way to maintain their integrity and security.
3.8 How long we will hold your personal data for
3.8.1 We will only hold your personal data for so long as is necessary for us to fulfil our contractual obligations.
3.8.2 Where we no longer need to process your personal data for the purposes set out in this Privacy Notice then we will delete your personal data from our system.
3.9 Automated decision making
3.9.1 We use automated decision-making tools in our processing of your personal data. [This includes (but is not limited to) the application of profiling techniques to your personal data.]
3.9.2 We employ the following logic in relation to such automated decision making:
(a) Product recommendations based on previous shopping experience.
3.9.3 We consider that the significance of such automated decision making and the consequences for you of our employing these techniques are as follows:
(a) Different product recommendations being offeres
3.10 Where we store your personal data
3.10.1 All information you provide to us is stored on our secure servers.
3.10.2 We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
3.10.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.10.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
3.10.5 Payment transactions are made using payments providers. All credit/debit card transactions on our site are processed using, a secure online payment gateway that encrypts your card details and cannot be accessed by us.
4 YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
We set out below a summary of the rights available to you in connection with your personal data. These rights exist in addition to your ability to withdraw your consent to our processing your personal data for those purposes set out in section 3.2 above. For your convenience, and without prejudice to certain formal requirements set out in the Data Protection Legislation, you can exercise any of these rights by contacting us at or by contacting our Customer Services at 209 rue Saint-Honoré, 75001 Paris, France.
4.1 Your right to access your personal data in our possession
4.1.1 You have the right to obtain from us confirmation as to whether or not we are processing your personal data and, where that is the case, access such personal data and be made aware of the information set out in this Privacy Notice in relation to such data.
4.2 Your right to have inaccurate personal data rectified
4.2.1 You have the right to obtain from us without undue delay the rectification of inaccurate personal data that we hold and which concerns you. This includes the right to request that incomplete personal data is completed (and you may submit a supplementary statement to us in order to do so).
4.3 Right to erasure (“right to be forgotten”)
4.3.1 You have the right to obtain from us the erasure without undue delay of personal data that we hold and which concerns you in the following circumstances:
(a) the relevant personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;
(b) you withdraw your consent using the mechanism set out above and there is no other legal ground for our processing your personal data;
(c) where you object to our processing your personal data using the mechanism set out in section 4.5.1(a) below and there are no overriding legitimate grounds for our processing your personal data, or where you object to our processing your personal data using the mechanism set out in section 4.5.1(b) below;
(d) where we have processed your personal data unlawfully;
(e) the relevant personal data have to be erased in order to comply with law; or
(f) where the personal data have been collected in relation to the offer of information society services directly to a child.
4.3.2 If you would like to exercise this right, please contact us using the contact details set out above. We will do this without undue delay unless there is a legal reason as to why we should not comply with your request.
4.4 Right to restriction of processing
4.4.1 You have the right to restrict the way we process your personal data in the following circumstances:
(a) if you contest the accuracy of the relevant personal data, we will suspend our processing of your personal data for such a period as we require in order to verify the accuracy of such personal data;
(b) where the processing of the relevant personal data is unlawful and you would prefer that we restrict how we process it rather than erase the data altogether;
(c) where we no longer need the relevant personal data for the purposes of processing it, but the personal data are required by you for the establishment, exercise or defence of legal claims; or
(d) where you object to our processing your personal data using the mechanism set out in section 4.5.1(a) below, you may request that we restrict the way we process your personal data pending verification of whether our legitimate grounds for processing your personal data override yours.
4.5 Right to object to processing of personal data
4.5.1 In addition to your ability to withdraw your consent, you have the right:
(a) to object, on grounds relating to your particular situation, at any time to our processing of your personal data where we consider that processing your personal data is necessary for: (i) the performance of a task carried out in the public interest or in the exercise of official authority vested in us; or (ii) the purposes of the legitimate interests pursued by us or by a third party, including in each case profiling based on those provisions. In such instances we will no longer process the relevant personal data unless we can demonstrate to you compelling legitimate grounds for our processing the relevant personal data which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims; and/or
(b) to object at any time to our processing your personal data for direct marketing purposes, which includes profiling to the extent related to such direct marketing. In such instances we will cease to process your personal data for such purposes.
4.6 Right to data portability
4.6.1 You have the right to receive from us the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us. This right shall include the right to require us to transmit the relevant personal data to another controller on your behalf, where technically feasible. This right only applies to personal data that: (i) we gain your consent to process pursuant to section 3.3; or (ii) we obtain in order to perform our contractual obligations to you, and in each case to the extent we process your personal data by automated means.
4.7 Right to lodge a complaint about us to the Information Commissioner
You are entitled to exercise your right to lodge a complaint with a competent supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data infringes Data Protection Legislation.
5 LINKS TO OTHER WEBSITES
This policy only applies to L’Artisan Parfumeur S.A.R.L Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for any use of your personal data that is made by unconnected third-party websites. You should remember to read and understand those websites’ privacy notices or policies as well. For more details, please refer to our Website Terms.
For our customers in California
Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
D. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other similar network activity.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
G. Geolocation data.
Physical location or movements.
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history or performance evaluations.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Personal information does not include:
- Publicly available information from government records.
- De-identified or aggregated consumer information.
- Information excluded from the CCPA's scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from our customers or their agents. For example, from information that our customers provide in order to facilitate the purchase of our products.
- Indirectly from our clients or their agents. For example, through information we collect from our customers in the course of providing products to them.
- Both directly and indirectly from activity on our website (www.artisanparfumeur.com).
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided. For example, if you provide us with your address, we will use this information to ship products to you.
- To provide you with information, products or services that you request from us.
- To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
- To improve our website and present its contents to you.
- For testing, research, analysis and product development.
- As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
California Customer Records personal information categories.
California Protected Class information
We disclose your personal information for a business purpose to the following categories of third parties:
- Our affiliates or other entities part of the same Group of Companies.
- Service providers.
- Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
In the preceding twelve (12) months, we have not sold any personal information.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Emailing us at [email protected]
- Visiting www.artisanparfumeur.com
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to Our Privacy Notice
We reserve the right to change this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage.
If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: +1 (240) 750-6512
Email: [email protected]
Postal Address: 1 rue Charles Tellier, 28000 Chartres, France
© L'ARTISAN PARFUMEUR SARL, 2020. All rights reserved.