European Artisan’s Club Membership Program– T&Cs
L'Artisan Parfumeur Membership Program is a loyalty program launched and administered by L'Artisan Parfumeur S.A.R.L. (L'Artisan Parfumeur, we, us, our). We refer to this loyalty program in these Terms and Conditions as the Program.
These Terms and Conditions tell you who we are, how your membership of the Program will operate, how you and we may change or end your membership, what to do if there is a problem and other important information.
Please read these Terms and Conditions carefully before applying for membership.
We recommend that you print and retain a copy for future reference.
These Terms and Conditions were published on 10/12/2025 and have not been modified since.
1. ABOUT US
L'Artisan Parfumeur S.A.R.L. (“Société à Responsabilité Limitée”) is a limited liability Company, with share capital of €1,086,637 entered in the Paris Commercial Register under no. B 351 855 622, and with a registered office located at 1 Rue Charles Tellier, Zone Industrielle de Beaulieu, 28000 Chartres, France. Our VAT number is FR67 805372653, and our SIREN number is 351855622 00335.
2. HOW TO CONTACT US
If you have any enquiry relating to your membership of the Program, or if you think there is a mistake in these Terms and Conditions or if there is anything you do not understand, please contact us using the details found on our Contact us page.
3. THESE TERMS
a. Your participation in The Artisans’ Club Membership Program (referred to in these Terms and Conditions as the Program) is governed by these Terms and Conditions (referred to as the Terms), which should be read alongside, and in addition to, our Privacy Policy, Cookie Policy and Terms of Website Use.
b.By participating in the Program, you agree to these Terms, and confirm that you have read the Privacy Policy and Cookies Policy, each as amended from time to time.
c. L’Artisan Parfumeur may cancel, withdraw or alter the Program, including these Terms, or any individual account, for any reason at any time without notice. Unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted on our website constitutes your acceptance of the changes. We therefore suggest that you review the Terms regularly in order to understand the terms and conditions that apply to the Program. If you do not agree with the Terms and wish to cancel your membership, you must contact us at our Contact us page immediately.
d. The Program is for personal use only. Business use is strictly prohibited. We reserve the right, at any point, to determine whether a transaction constitutes business usage.
4. BECOMING A MEMBER OF THE PROGRAM
a. Customers can become a member of the Program (Member) by subscribing to our newsletter. When subscribing to our newsletter, we will ask for some personal information, including your name, date of birth (for birthday reward offers) and contact details. In particular, we need your email address in order to send the newsletter and other communications to you. When submitting your email, you are confirming that this is your valid email address. We will then enrol you in the Program.
You will receive a Welcome Email within twenty-four hours following completion of the subscription process. Furthermore, in order to receive a Birthday Email, you must complete the required registration and provide your date of birth no fewer than seven days prior to your birthday.
You can unsubscribe at any time and opt-out of receiving the newsletter and other marketing communications from us by clicking the link located in the email footer or contact the Consumer Services team. When unsubscribing, you will be removed from the Program and will no longer have access to the Program’s stated benefits or receive marketing email communications.
5. USING YOUR MEMBERSHIP
a. Membership of the Program allows members to receive exclusive treats, offers and benefits together with newsletters (together referred to as the “Program Benefits” in these Terms). Program Benefits will be exclusively communicated to Program members via email.
b. Please note specific Program Benefits are redeemable only with purchases of our products which are made in accordance with the terms of that benefit. Therefore, please check any terms which are communicated in conjunction with any Program Benefit when this is notified to you.
c. Program Benefits are personal you and cannot be pooled with Program Benefits available to another Member of the Program and used together.
6. YOUR RIGHT TO CHANGE YOUR MIND AND OUR L’ARTISAN PARFUMEUR PROMISE
a. We offer our customers who are purchasing as consumers (excluding business accounts and business customers) who purchase products through our website for delivery to addresses in the UK, the L’Artisan Parfumeur Promise.
b. Although the L’Artisan Parfumeur Promise is more generous than your statutory rights as a consumer under UK law we have extended these even further for our Program Members as highlighted in the table below.
Statutory right to return goods bought online | How L’Artisan Parfumeur Promise is more generous |
Usually 14-days from delivery to change your mind
| 30-days from delivery to change your mind for L'Artisan Parfumeur Membership (30 days for non-members)
|
Customer to pay cost of return
| If the delivery address for the order is in the UK, and the L’Artisan Parfumeur Promise applies, then returns are free. |
c. However, if the L’Artisan Parfumeur Promise do not apply, you can only change your mind and return your online order within 14-days after the day the order was delivered to you (or if delivered in instalments, 14-days after the day the last instalment was delivered). To cancel any purchase made please see here.
d. Please note you also have statutory rights in relation to the products as a consumer which are not affected by the L’Artisan Parfumeur Promise.
e. Membership of the Program does not have an expiry date, but you can cancel your membership at any time either by unsubscribing from our newsletter or by contacting Consumer Services see paragraph 4 above.
f. We reserve the right to change or withdraw any benefits of the Program or suspend or terminate the Program at any time at our sole discretion and for any reason.
g. We reserve the right to immediately suspend or terminate your membership of the Program, for any reason, including but not limited to the following:
- if we reasonably believe that you have breached these Terms.
- if there is any theft from or misconduct in connection with us by you or on your behalf.
- if you have provided us with false or misleading information; and/or
- if we consider you have acted improperly or in an abusive, defamatory, criminal, or offensive way to any other member or to our staff or otherwise.
7. OTHER BENEFITS OFFERED BY THE PROGRAM AND SPECIFIC TERMS
a. The below Program Benefits are currently offered by the Program but are subject to change and may be revoked, changed or substituted by us at any time without notice.
b.
| Benefit | Applicable terms |
1 | Standard Delivery Complimentary standard delivery on all orders | - Members must use a discount code at checkout. This code can be found in the footer of L’Artisan Parfumeur emails This code gives members complimentary standard delivery on all orders (excluding sample only orders and individual purchase of Discovery sets) |
2 | Express Delivery Complimentary express delivery on orders over £230 | - Members must use a discount code at checkout. This code can be found in the footer of L’Artisan Parfumeur emails. This code will give members complimentary express delivery on all orders that meet the spend threshold. |
3 | A Welcome Delight Welcome offer: 15% off orders over £100
| - Members must use a discount code at checkout. This code can be found in their Welcome email. - Applicable on first order only after becoming a Member of the Program - One use per Member |
4 | Complimentary Returns | - Refund or replacement free of charge up to 30 days after delivery of online order |
5 | Samples Two complimentary samples of the Member's choice with every order | - Members must use a discount code |
6 | Gifting Services Complimentary gift wrapping | - Automatically applied when member selects at checkout (no code needed) |
7 | Gifting Services Complimentary Engraving | - Engraving needs to be selected on the product page or at checkout. The complimentary service will then be added to the order |
| Exclusive Gifts 2 complimentary 5ml fragrance miniatures of the customer's choice on orders over £180 | - Members will receive their exclusive gift code in the footer of L’Artisan Parfumeur emails. The code must be applied at checkout - The code is valid only after the Members first purchase |
| Birthday Gifts Complimentary gift is not a customer choice and scents may vary
| - In order to be eligible to receive their birthday gift, members must sign up and provide their birthdate, no less than 7 days before their birthday. - Members will receive their exclusive gift code through a series of Birthday Emails, the first of which will be delivered approximately seven days prior to the Member’s birthday. The gift code must be applied at the time of checkout in order to be redeemed. |
| Private Access Receive all the latest news, events, offers and exclusive treats via the newsletter | - Members must be signed up to the newsletter |
| Exclusive Invitations Exclusive access to events, workshops and masterclasses | - Members must be signed up to the newsletter |
b. In addition to the Benefit specific terms set out above, the following terms apply to all Program Benefits:
- The Program is currently only open to customers shopping in the EU, UK and US and in L’Artisan Parfumeur owned stores or https://www.artisanparfumeur.com.
- Program Benefits cannot be used at L’Artisan Parfumeur concessions, outlets, partnerships, airport locations or non-EU/UK/US stores.
- To redeem a Program Benefit, present your email in-store or add the code that could be found in the e-mails sent to the Members (there are different codes based on which benefit is redeem) at checkout when buying online.
- Program Benefits are subject to availability and change. L’Artisan Parfumeur also reserve the right to substitute, withdraw, alter or amend any Program Benefit, or the terms of receiving any Program Benefit, at any time without notice.
- Program Benefits cannot be used in conjunction with any other offer, promotion or discount code unless expressly stated otherwise.
- Program Benefits are non-transferable, non-exchangeable and have no cash value. They are not valid on previous purchases.
- Items purchased using a Program Benefit are for personal, non-commercial use and cannot be resold or commercialised in any way.
- Where a Member has received a Program Benefit as part of a qualifying purchase, L’Artisan Parfumeur will only accept returns of the qualifying products with the return of the accompanying Program Benefit.
8.CHANGES TO YOUR DETAILS
Customers can change their details when logged into their account. For further support, please contact customer services (see paragraph 2 above).
9.DATA PROTECTION
Your email address will be used only to send you L’Artisan Parfumeur newsletters, product information, events and offers. For further information on how L’Artisan Parfumeur process and use your data please see our Privacy Policy.
10. OUR LIABILITY
a. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of any contract with you or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
b. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if they were contemplated by you and us at the time we accept your order. In those circumstances our sole liability will be to credit your Account in line with the benefits outlined in our terms.
c. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law.
11. LEGAL RIGHTS
As a consumer you have legal rights in relation to services that are not carried out with reasonable care and skill. Advice about your legal rights is available from
- your local Citizens' Advice Bureau or Trading Standards Office.
Nothing in these Terms (or our other policies) will affect these legal rights.
12. GENERAL
a. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
b. We may transfer our rights and obligations under any contract with you to another organisation. We will tell you in writing if this happens. You must not transfer any of your rights and obligations under any contract unless we agree.
c. Each clause of these Terms is separate and if any court or relevant authority decides that any of them are unlawful or unenforceable, the other clauses will remain in full force and effect.
d. If we do not insist that you perform any of your obligations under these Terms or where we do not enforce or delay enforcing our rights, that will not mean that we have waived our rights nor that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
e. These Terms are governed and construed in accordance with the laws of France, without regard to principles of conflicts of laws and expressly excluding the application of the Vienna Convention on the International Sale of Goods. The parties agree to submit to the jurisdiction of the courts and tribunals of the place of the customer's residence.
